JPY inc. a mobile application to transfer money from North America to Japan and Philippines
Target and challenge
The base users for this project the people who are living in Asia particularly Japan and Philippines.
consists audiences between 18 and 35
Problems solved
The client knows what he wants and comes up with some sketches. But as designer we should dig deeper and ask why every step of our design precess
At the begging seems easy for the client because there are many competitors do the same thing…BUT Opening an account requires several days. Asking for all the information immediately, and then leaving the user in standby at the end of the process, it’s frustrating. IS NOT GOOD USER EXPERIENCE
The user is stuck after a long setup
To avoid frustration and increase retention
I suggested to my client INVESTMENT. Call user to set up preferences and tune future transfers.
Meanwhile, account verification is triggered.
Upshots
We could validate the UX flows every release cycle (weekly).
Built to validate a customer idea, flowchart user flow eventually helped the client to understand easy UX flow and improving rapidly our prototype.
Welcome and sign in
Humanize the splash screen by showing common people living their daily life
Dashboard and setting
Allow to user to have an overview about last transaction.
And this to show data according to each user needs. The challenge is to keep data easy to understand, at the same, the design should draw attention
Account steps
Investment setup
Incite user to invest and learn the product.
To build up trust the automatic transactions always necessitate a manual approving with notifications earlier
Responsibilities
I worked on this project as a UX designer. Main areas of responsibility: